Privacy Policy

Last updated: 15 September 2026

This Privacy Policy explains how VapeNavigator collects, uses, stores and shares personal information when you visit vapenavigator.com, contact us, create an account or place an order.

1. Information we collect

Depending on how you use the website, we may collect:

  • your name, email address, telephone number and account details;
  • billing and delivery information;
  • order history, product selections and customer-service messages;
  • information needed to assess an age, identity, payment or fraud check;
  • device, browser, IP address, approximate location, referral source and website activity;
  • marketing preferences and information you submit through forms, reviews or promotions.

Payments are handled by the payment providers offered at checkout. We do not normally receive or store your complete payment-card number.

2. How information is collected

We collect information directly from you when you place an order, register, subscribe, contact support or submit a form. Some technical information is collected automatically through cookies, server logs and similar technologies. Service providers may also send us information needed to complete payments, prevent fraud, deliver orders or resolve support requests.

3. How we use personal information

We use personal information to:

  • process payments, confirm orders and arrange delivery;
  • send order, account, dispatch and customer-service communications;
  • manage returns, refunds, product issues and disputes;
  • maintain accounts and improve the website and customer experience;
  • protect the store and customers against fraud, misuse and security threats;
  • meet legal, tax, accounting and record-keeping requirements;
  • send marketing messages where you have subscribed or where otherwise permitted.

4. Cookies and analytics

Cookies help the website remember your cart, account session and preferences and allow essential store functions to work. We may also use analytics or advertising technologies to understand website performance and measure campaigns. You can restrict cookies through your browser, although some checkout and account features may stop working correctly.

5. When information is shared

We may provide relevant information to companies that help operate the store, including website hosting, payment, fraud prevention, email, customer support, analytics and delivery providers such as Australia Post. These providers receive only the information reasonably needed to perform their services.

We may also disclose information when required by law, to respond to a lawful request, to protect our rights or customers, or as part of a business transfer or restructuring.

6. Overseas processing

Some technology and service providers may process or store information outside Australia. The location can depend on the provider and its infrastructure. Where appropriate, we take reasonable steps to work with providers that maintain suitable privacy and security protections.

7. Marketing choices

You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us. Service messages concerning an order, payment, account or support request may still be sent when necessary.

8. Storage and security

We use reasonable administrative and technical safeguards designed to protect personal information. No online system is completely secure. We retain information for as long as reasonably needed for the purposes described above, including legal, tax, fraud-prevention and dispute-resolution requirements.

9. Access and correction

You may ask what personal information we hold about you or request that inaccurate information be corrected. We may need to verify your identity before completing a request. Some records may need to be retained where required by law or for legitimate business purposes.

10. Privacy questions and complaints

To request access or correction, or to raise a privacy concern, email support@vapenavigator.com. Please describe your request clearly and include enough information for us to identify the relevant record. We will review the matter and respond within a reasonable period.

11. Minors

This website and its store services are not intended for people under 18 years of age. We do not knowingly seek orders or account registrations from minors.

12. Policy updates

We may update this policy when our practices, service providers or legal obligations change. The latest version will be published on this page with a revised date.